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Customer Service​/CSM

Job in Peterborough - England - UK
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Company: GVC Group
Full Time position
Listed on 2021-05-20
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
  • Tourism/Travel
Job Description & How to Apply Below
Position:  Customer Service (CSM) 15hrs
At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.
Live chat to find out more!
What do you need to be successful?

   Passion for delivering great customer service!
   The ability to build positive relationships and communicate effectively
   Self-motivated with strong organisation skills
   Happy to work autonomously or part of team
   Be adaptable and a quick learner
   Ability to deal with tough situations in a calm and professional manner

What we do
We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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