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Business Systems Analyst​/ELMA Refreshments

Job in Philadelphia - Philadelphia County - PA Pennsylvania - USA
Company: Aramark
Full Time position
Listed on 2021-04-21
Job specializations:
  • IT/Tech
  • Business
    Business Analyst
Job Description & How to Apply Below
Position:  Business Systems Analyst (ELMA) - Refreshments


Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at or connect with us on , and .


The Business Systems Support Analyst provides IT system support services to the Refreshment Services business. They are accountable for the intake, root cause analysis, corrective action and on-going trend analysis for incidents surrounding IT systems.

Outside of directly supporting the ARS systems portfolio, this person will be responsible for the following:

Key Responsibilities:

  • Gain a clear understanding of all supported systems, enabling efficiently and accurately when addressing application support incidents
  • Address inbound support requests for bugs, how-to questions, and enhancements in a timely manner
  • Trending Analysis – use past ticket data to prioritize areas of focus, and potential risks in the system portfolio
  • Root cause Analysis – look past the symptom of the system error to the underlying cause, and make recommendations for future process and development improvements to prevent similar issues from occurring.
  • Understanding business challenges and partner with business users to propose, plan, and support projects delivered to the business to address business needs
  • Communicate effectively to the business all system issues and outages and provide periodic updates until the issues are resolved.
  • Qualifications


  • Bachelor’s degree required; technical support focus preferred
  • Minimum 5 years’ experience in a business systems analysis
  • Intermediate or higher level of Excel proficiency
  • Demonstrable experience working with Service Now
  • Proven ability to effectively manage priorities and meet deadlines
  • Critical thinker and demonstrated problem solving techniques
  • Capability to multi-task and prioritize to ensure timely deliveries

  • IT service management support experience
  • Service Now application experience preferred
  • com application experience preferred
  • DSD - Direct Store Delivery or Retail industry background is a plus
  • High transactional e-Commerce application experience is a plus
  • Due to the pandemic, this role is remote until the Corporate office re-opens.

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