Job Description & How to Apply Below
Position: Business Systems Analyst (ELMA) - Refreshments
Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at or connect with us on , and .
The Business Systems Support Analyst provides IT system support services to the Refreshment Services business. They are accountable for the intake, root cause analysis, corrective action and on-going trend analysis for incidents surrounding IT systems.
Outside of directly supporting the ARS systems portfolio, this person will be responsible for the following:
Gain a clear understanding of all supported systems, enabling efficiently and accurately when addressing application support incidents
Address inbound support requests for bugs, how-to questions, and enhancements in a timely manner
Trending Analysis – use past ticket data to prioritize areas of focus, and potential risks in the system portfolio
Root cause Analysis – look past the symptom of the system error to the underlying cause, and make recommendations for future process and development improvements to prevent similar issues from occurring.
Understanding business challenges and partner with business users to propose, plan, and support projects delivered to the business to address business needs
Communicate effectively to the business all system issues and outages and provide periodic updates until the issues are resolved.
Bachelor’s degree required; technical support focus preferred
Minimum 5 years’ experience in a business systems analysis
Intermediate or higher level of Excel proficiency
Demonstrable experience working with Service Now
Proven ability to effectively manage priorities and meet deadlines
Critical thinker and demonstrated problem solving techniques
Capability to multi-task and prioritize to ensure timely deliveries
IT service management support experience
Service Now application experience preferred
com application experience preferred
DSD - Direct Store Delivery or Retail industry background is a plus
High transactional e-Commerce application experience is a plus
Due to the pandemic, this role is remote until the Corporate office re-opens.
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