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L2 Solutions Engineer

Job in Phoenix - Maricopa County - AZ Arizona - USA
Company: nVision
Full Time position
Listed on 2019-05-30
Job specializations:
  • Computer
    Computer Networking
  • IT/Tech
    IT Consulting, Network Administrator, Network Engineer
Job Description & How to Apply Below
Position: L2 Solutions Engineer - Phoenix

Job Description

This position will be responsible for the following:

  • Handling sales and project opportunities with new and existing client base
  • Coordinating implementation of equipment for existing and new customers
  • Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough
  • Providing turnover of new implementations
  • Responsible for resolving technical escalations from the Service Desk staff
  • Resolve network issues
  • Resolve / troubleshoot advanced network issues
  • Assist in resolving software/application issues as it relates to the network
  • Participate in on call rotation

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • 5+ years supporting, maintaining, and deploying network infrastructure
  • Cisco models – 2X00, 3X00, 4500, 6500 and Nexus platforms
  • Certifications: Cisco CCNP - Collaboration, Route and Switch, Wireless, Security (1-2 of these certifications preferred)
  • UCCE/UCCX experience
  • LAN – Spanning Tree, VLANs, VTP
  • WAN – FR, ATM, vendor-managed MPLS, T1, T3+ and broadband
  • Wireless – APs and Wireless LAN Controllers – Autonomous and LWAP
  • Routing – static, EIGRP, OSPF and BGP
  • VPN – site-to-site and client VPN
  • Advanced level of knowledge installing, configuring and supporting network solutions
  • Advanced level of knowledge supporting, diagnosing and facilitating resolution of application related issues
  • Advanced level of knowledge in troubleshooting network and application issues, including using a network sniffer, performing debugs and reviewing logs on network and operating systems
  • Advanced level knowledge of TCP/IP, sub netting, routing, switching, VLANs, firewalls and VPN tunnels
  • Strong customer service skills and experience working with all levels of staff from an admin to an executive
  • Experience interacting with and managing activities with vendors
  • Basic level of knowledge in installing, configuring and supporting desktop applications including Microsoft Office 2007/2010, IE and common antivirus applications and desktop imaging software.
  • Basic level of knowledge installing, configuring and supporting server related applications including MS Exchange 2007/2010, SharePoint 2007/2010, MS SQL 2008/2012 and common backup software applications
  • Basic level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful
  • Basic level of knowledge installing, configuring and supporting virtualization technologies including VMware ESX and Microsoft Hyper-V
  • Basic level of knowledge configuring and support cloud based applications including Office 365, Lync and hosted file storage
  • Basic level of knowledge preferred for storage related technologies including HP Lefthand, iSCSI storage systems and fiber channel storage
  • Basic level of knowledge with common infrastructure monitoring applications such as Nagios and SolarWinds

EDUCATION AND/OR EXPERIENCE

  • High School Diploma or GED
  • BA/BS in Information Technology or Technology related degree (preferred)
  • Minimum five (5+) years of experience working in IT or a mix of “high volume” call center support role
  • Cisco, Juniper, HP, Microsoft, Cloud, VMware, Storage and other certifications as related to requirements (preferred)
  • CCNP Routers and Switches (preferred)
  • CCNP Collaboration (preferred)
  • CCNP Security (preferred)

*position reports in Tucson, AZ

Position Requirements
Less than 1 Year work experience
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