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Customer Care Representative

Job in Phoenix - Maricopa County - AZ Arizona - USA
Company: CVS Health
Full Time position
Listed on 2019-09-04
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center
  • Support/Help Desk
    Call Center Support, International Support
Job Description & How to Apply Below
Job Description

Great opportunity for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Competitive pay and excellent benefits! The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers - and requires team-orientation and the ability to work with others.


The CCR professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. The position requires the ability to multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer and requires PC proficiency in Windows-based applications and internet skills. They ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way. A CCR must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care's achievement of service level goals. CCR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. Demonstrable responsiveness and reliability as attendance is an essential function of the position.


Required Qualifications

6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience)


Preferred Qualifications

• Healthcare related experience and/or relevant certifications

• Computer proficiency in Windows-based applications

• Providing elder care, being a primary caregiver, or volunteer work within the community

• Previous Call Center or relevant military experience


Education

Verifiable High School diploma or GED is required
Position Requirements
1 to 2 Years work experience
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