JR IT Help Desk Specialist
Job in
Phoenix, Maricopa County, Arizona, 85009, USA
Listed on 2026-06-09
Listing for:
FM Industries
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Location:
2635 E Magnolia St., Phoenix, AZ
Shift: Monday-Friday 9:30am-6pm
ESSENTIAL DUTIES:
- Be the point of contact for tickets, phone calls, and email regarding IT issues and support
- Provide level 2 technical support to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status
- Setup new hire equipment including computer, desk/mobile phone (iOS, Android), and peripheral equipment
- Create Windows logon accounts and configure network access rights as part of the on-boarding process
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Maintain configurations of user computer systems according to established standards
- Publish support/training documentation to assist users with requests for information and training
- Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
- Support audio and video equipment in conference rooms
- Maintain and monitor assets database to ensure accurate hardware/software inventory records
- Participate in projects as appropriate
- Achieve annual goals and objectives developed in cooperation with IT Management
- Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
- Other duties may be added and/or assigned as needed
- Limited travel required
- 5 years of relevant technical experience and 5 years+ experience working in a Windows environment
- Bachelor's Degree in Information Systems, Business, Communications, or related field preferred
- Microsoft Certified Solutions Associate, Windows 10 (MCSA) is a plus
- Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office
365, and Exchange email - Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation)
- Basic User & Security Group Active Directory administration
- File server folder knowledge such as mapped and UNC Drives
- System Center Configuration Manager (SCCM) experience for PC image deployment is plus
- Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Strong oral and written communication skills
- Ability to deal with customers in a friendly, professional manner
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