Technology Analyst; Focus - Design Technologies

Position Summary

The primary focus for a technology analyst on the AEC Support team will be to support the AEC team, including the software, vendors, and end users that they assist. This role focuses on maintaining standards, optimizing workflows, and documenting updates for the teams and software that we support corporately. This includes, but is not limited to, providing technical support for detailers, engineers, VDC teams, and other groups on AEC processes, assisting with vendor management, and helping maintain documentation for internal and end-user processes integral to the project lifecycle across Southland’s national footprint.

The position will require strong problem-solving skills, a user-centric approach to technical support, and exceptional communication and interpersonal abilities with an emphasis on relationship building across the organization.

• Relationship Building/Management

• Effectively buildand maintain strong working relationships with internal stakeholders, including fellow
  
  AEC team members, detailers, engineers, IT, and divisional leadership, to ensure alignment on Southlandgoals and strategies.

• Involvement in communications with AECtechnology vendors (e.g., Autodesk, Eagle Point Software , Symetri) regarding contracts,customer support, and vendor feedback.

• Collaborate with Southlandinternal teams and external vendors to ensure Southland’s standards are being met, and new standards are being integrated properly.

• Provide clear communication to employees at all levels regarding AEC support tickets and assist with troubleshooting for end users and support desk agents.

• Workflow Optimization

• Work closely with divisional teams, vendors, and business units to configure support processes, workflows, and documentation based on organizational needs.

• Analyze current design processes and workflows to identify inefficiencies and potential improvements to enhance accuracy and productivity.

• Technology Deployment

• Support end-to-end implementation of AEC technology initiatives such as new applications, software alignment efforts, and training across Southland.

• Ensure seamless integration of AEC technology processes into existing workflows and assist with documentation and turnover.

• Stay informed on emerging technologies, evaluating their impact on existing systems, and identifying opportunities for adoption.

• Change Management

• Assist in the development and execution of change management strategies for new AECworkflows toensure smooth adoption and minimize disruption.

• Participate in vendor feedback loops to gather insights from AEC teams and end users to continuously improve technology and refine processes.

• Contribute to onboarding and training programs to ensure team members and end users have access to necessary knowledge and resources.

• Support and Documentation

• Provide ongoing technical support to detailers, engineers, VDC teams, and other groups, troubleshooting issues and ensuring software and processes function as expected.

• Assist in the creation and maintenance of comprehensive documentation for SharePoint/Southland Intranet pages, standard operating procedures (SOPs), and best practices.

• Work with AEC teams to develop and maintain onboarding and training materials for AEC workflows and technologies.

• Create, review, and maintain
  
  IT support knowledge articles in the ITSM platform for internal support teams.

• Strategic Planning & Governance

• Collaborate with the Design Technologies team to align strategic technology goals with corporate AEC, IT, and Southlandobjectives.

• Assist in the development and execution of technology strategies that support
  
  Southland's business goals and divisional project needs.

• Help ensure that Southland standards are consistent across divisions in accordance with enterprise standards.

• Support scalable technology solutions for Southland's national footprint andassist with multi-site rollouts.

• Work with AEC and ITteams to prioritize feedback and initiatives across the organization.

• Maintain awareness of divisional progress and regional needs to inform strategic decisions.

• Associate’s degree in Construction Management, Engineering, Information Technology,or a related…