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Customer Support Specialist

Job in Pittsburgh - Allegheny County - PA Pennsylvania - USA , 15201
Company: Ebix, Inc.
Contract position
Listed on 2021-02-24
Job specializations:
  • Customer Service/Help Desk
  • IT/Tech
Job Description & How to Apply Below
Ebix Health's Customer Support group provides end user support for our suite of software solutions. The Customer Support Specialist is a highly visible position responsible for first level support to our customers.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Responsibilities will include:

* Answer, research, and resolve support requests via phone, email and web in a timely and friendly manner
* Provide regular reporting on status of support requests, outstanding issues, activities and achievements
* Troubleshoot customer issues related to installations or general use of software
* Continually work to improve the effectiveness and efficiency of our support services
* Communicate with internal resources on level 2 and 3 support logs

Requirements:

* Previous experience supporting software applications
* Ability to solve problems quickly and methodically
* Excellent verbal and written communication skills
* Independent self-starter with the ability to multi-task
* Ability to work in a fast-paced, high call volume environment
* Computer literate with knowledge of the Microsoft suite of products
* Ability to work 9 AM - 6 PM EST
Position Requirements
Less than 1 Year work experience
 
 
 
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