Software Engineer Associate; ATM Hardware & Software Tester

Position: Software Engineer Associate (ATM Hardware & Software Tester)
** Position Overview
** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Associate (ATM Hardware & Software Tester) within PNC's Technology organization, you will be based in Pittsburgh, PA reporting to one of PNC's ATM labs.

We are seeking a detail-oriented and motivated ATM Hardware and Software Tester to support the validation, certification, and release of updates to PNC ATMs prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across ATM hardware and software platforms. The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing and executing test cases-preferably using Jira.

Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems.

Key Responsibilities - Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud-prevention controls.

- Execute virtual testing of customer transactions using ATM simulation software.

- Troubleshoot and remediate ATM hardware and networking issues.

- Conduct API testing using Postman to support daily test activities.

- Validate transactions and system events using backend applications.

- Use Jira daily to create, execute, and document assigned test cases.

- Identify, log, update, and track defects throughout the defect lifecycle using Jira.

- Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience. Qualifications Preferred Skills & Experience - Experience in a technology-related role; ATM or financial services experience is a plus.

- Hands-on experience troubleshooting hardware and networking issues.

- Familiarity with JavaScript, Java, and Postman (preferred).

- Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.

- Demonstrated ability to collaborate effectively with team members and cross-functional partners, manage competing priorities, and deliver quality results across multiple initiatives. Tools & Technologies - Postman - Command Prompt - Jira / Confluence - Microsoft Word (basic) and Microsoft Excel (intermediate) PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
** Job Description** + Assists in the development, testing, and implementation of software solutions. + Assists with designing software solutions. + Writes code, tests and deploys software. + Prepares technical and procedural documentation required for software. + Maintains and debugs software. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: +
** Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. +
** Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
** Qualifications
* * Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
** Preferred Skills
** Application Development, ATM Testing, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Software Testing, Troubleshooting, User Experience (UX) Design
** Competencies
* * Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, System Development Life Cycle, Technical Writing/Documentation
** Work Experience
** Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including…