Director, Channel Strategy

Job Description

At Pizza Hut, we're building the future of omnichannel commerce for one of the world's most iconic restaurant brands.

Operating in more than 100 countries with nearly 20,000 restaurants, Pizza Hut sits at the intersection of physical retail, ecommerce, loyalty, marketplaces, and digital experience. From mobile apps and aggregators to dine-in, carryout, kiosks, and delivery, our channels are dynamic, interconnected, and rapidly evolving.

As Director, Channel Strategy, you will help shape how those channels work together to create seamless guest experiences and drive profitable growth around the world.

This role is part strategist, part systems thinker, and part connector-responsible for defining the global frameworks, channel roles, and guest journey principles that help markets operate as one connected omnichannel ecosystem.

You won't be managing day-to-day channel execution. Instead, you'll define the strategy, playbooks, and operating principles that enable markets to scale smarter, more connected guest experiences across acquisition, conversion, and retention.

This is a unique opportunity to influence the future of digital commerce and omnichannel growth at global scale while helping bring Pizza Hut's "Feed Good Times" brand voice to life across every touchpoint.

What You'll Do

Shape the Future of Omnichannel Growth

• Define how channels across the ecosystem - owned digital, marketplace, and physical-work together to drive growth
• Establish channel roles, priorities, and experience principles across the guest journey
• Help evolve Pizza Hut's omnichannel growth model across acquisition, conversion, and retention
• Ensure channels operate as a connected system, not independent silos

Design Connected Guest Experiences

• Define principles for seamless guest journeys across digital and physical touchpoints
• Establish frameworks for how guests move from discovery to purchase to fulfillment
• Partner with teams across Brand, Operations, Digital & Technology, Analytics, and Finance to improve experience continuity and conversion
• Help shape how "Feed Good Times" comes to life across commerce experiences globally

Build Scalable Global Frameworks

• Create scalable playbooks, merchandising principles, and channel best practices that markets can adapt locally to drive profitable growth
• Define where consistency matters globally and where markets should flex based on local context
• Simplify complex challenges into clear, actionable guidance for teams around the world
• Support markets in unlocking growth opportunities across ecommerce and physical commerce channels

Drive Commercial Performance Thinking

• Help define how omnichannel performance is measured consistently across sessions, conversion, AOV, channel mix, incrementality, and profitability
• Partner with Finance and Analytics teams to strengthen performance frameworks and decision-making
• Ensure channel strategies support total business growth, not isolated channel optimization

Lead Through Influence

• Act as a strategic connector across cross-functional and international teams
• Bring structure, clarity, and alignment to complex omnichannel initiatives
• Influence senior stakeholders and market teams through strong storytelling, frameworks, and strategic thinking
• Help shape the future direction of omnichannel commerce at Pizza Hut

What We're Looking For

• 12+ years of experience in omnichannel, ecommerce, digital commerce, marketplace, loyalty, or related strategy roles
• Strong understanding of how digital and physical channels work together to drive customer growth
• Experience working across ecommerce, retail, marketplace, or customer journey ecosystems
• Proven ability to translate complex ideas into simple, scalable frameworks
• Strong strategic thinking paired with commercial pragmatism
• Ability to influence across highly matrixed organizations
• Comfortable operating in ambiguity and helping shape new capabilities
• Passion for customer experience, commerce innovation, and growth

Bonus Points For:

• Global or multi-market experience
• QSR, retail, hospitality, or consumer brand experience
• Experience working across both owned and third-party commerce ecosystems

Why Pizza Hut?

Pizza Hut is one of the world's most recognizable restaurant brands, serving millions of guests every day across nearly 20,000 restaurants in more than 100 countries.

We're on a journey to modernize how guests experience our brand - blending technology, ecommerce, loyalty, physical retail, and operational excellence to create more connected and joyful experiences around the world.

If you're energized by solving complex growth challenges, shaping global strategy, and building the future of omnichannel commerce at scale, we'd love to meet you.

Salary Range: $164,500 - $174,240 annually + bonus eligibility and stock-based compensation. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

About Us

Who We Are

Founded in 1958, Pizza Hut - a…