ServiceNow Administrator
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-04-23
Listing for:
Knowit Training
Full Time
position Listed on 2026-04-23
Job specializations:
-
IT/Tech
Systems Administrator, IT Consultant, IT Support, IT Business Analyst
Job Description & How to Apply Below
Our client, a great company in the Houston Metro area, is looking or a Service Now Administrator to join their IT team.
Education- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Preferred Certification:
Service Now Certified System Administrator (CSA). - Preferred
Certifications:
Certified Implementation Specialist (CIS) for ITSM, Discovery, SAM, or HAM.
- 5+ years of hands‑on experience administering, developing, and configuring the Service Now platform in an enterprise environment.
- Proven experience in a large‑scale retail environment supporting high‑volume IT services is a strong plus.
- Demonstrated experience with at least two major Service Now version upgrades.
- Expertise in CMDB and Service Now Discovery principles and configuration.
- Strong functional and technical knowledge of IT Service Management (ITSM), Software Asset Management Professional (SAM Pro), and Hardware Asset Management Professional (HAM Pro).
- Proficiency in JavaScript, Glide Script, HTML, and using REST/SOAP APIs for integration.
- Ability to administer complex workflows, business rules, client scripts, and UI policies.
- Strong understanding of ITIL processes and their implementation within Service Now.
- CMDB and Discovery:
Configure, maintain, and optimize Service Now Discovery to ensure the accuracy and completeness of the CMDB, supporting critical business service mapping. - Asset Management:
Administer and enhance the HAM Pro and SAM Pro modules, managing the full lifecycle of IT assets, ensuring compliance, and optimizing software spend. - Platform Configuration & Customization:
Set up and tailor core Service Now modules (Incident, Problem, Change, Request) by creating UI policies, business rules, client scripts, and workflows. - System Maintenance & Upgrades:
Perform regular system monitoring, performance tuning, and manage platform upgrades to ensure compatibility and leverage new Service Now features. - Data Integrity & Reporting:
Ensure data integrity through data imports, exports, and transformations. Develop insightful reports and dashboards for IT and business leadership. - Integration Management:
Configure and maintain integrations with third‑party systems using REST/SOAP APIs to support seamless process automation. - Security & Compliance:
Enforce security policies and ensure the platform adheres to internal controls and regulatory compliance standards.
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