More jobs:
Delivery Lead
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-05
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-05
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
Job Description
- Can lead a team of 15 engagement agents working on Copper to Fiber disposition work
- Oversee daily operations and ensure SLA/KPI adherence
- Monitor team productivity and drive performance improvements
- Manage and coach Engagement Managers and agents
- Handle escalations and ensure timely resolution
- Support process improvements and operational efficiency
- Track key performance metrics
- Drive daily/weekly governance with clients, sharing updates and addressing risks
Salary Range: $80,000-$100,000 a year
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