Customer Service Attendant

Customer Service Attendant

Kelly Services is seeking a Customer Service Attendant for a local high end Auto dealership located in Margate, FL 33073.

Pay- $16/hour Schedule
- Rotating schedule. 3 days Mon-Fri, weekends Sat 8am-5pm and Sunday 9am-3pm. Temp 6- 8 weeks could go longer.

Position Summary:

The Customer Service Attendant serves as a front-line ambassador in the dealership's Service Department, interacting with customers both face-to-face on the Service Drive and within the Loaner department. This role is essential in delivering exceptional customer service, ensuring a positive customer experience, and supporting daily department operations.

Key Responsibilities:

• Greet customers promptly and professionally upon arrival at the Service Drive and Loaner departments.
• Maintain high standards of cleanliness on all vehicles by overseeing washing, drying, and maintenance
• Communicate effectively and consistently with customers.
• Assist customers in the check-in and check-out process, addressing questions and concerns with courtesy and efficiency.
• Utilize an iPad or similar tablet device to process customer information, appointments, and documentation accurately.
• Collaborate with Service Advisors and Technicians to facilitate smooth customer interactions and vehicle servicing.
• Adhere to dealership policies and procedures, maintaining a clean and organized work area.
• Provide timely updates to customers regarding service status, loaner vehicle availability, and dealership offerings.
• Deliver excellent customer service at all times, demonstrating patience and professionalism in a fast-paced environment.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or retail strongly preferred.
• Must be able to stand on your feet most of the day.
• Strong interpersonal and communication skills.
• Ability to follow scripted word tracks and adapt to specific customer needs.
• Proficiency with an iPad or similar tablet device.
• Enthusiastic and team-oriented attitude.
• Ability to work efficiently in a fast-paced setting and handle multiple tasks.
• Bilingual skills are a plus.

Physical Requirements:

• Must be able to work inside and outside on the Service Drive.
• Ability to stand for extended periods.