IT Desktop Support Analyst

Job Summary

The Information Systems (IS) Analyst supports the Senior IS Analyst in maintaining and enhancing the organization's information systems infrastructure. This role focuses on ensuring reliable and efficient IT operations that support the firm’s manufacturing, quality, and business functions. The IS Analyst will provide frontline technical support, assist with hardware and software installations, and contribute to routine system maintenance and inventory management.

• Provide basic hardware and software support to end users.
• Install and configure standard hardware peripherals and software.
• Handle initial setup of workstations for new employees.
• Manage routine system maintenance tasks.
• Provide telephone, in-person, and online support to end-users.
• Assist with maintaining inventory of IT equipment and licenses.
• Document common issues and solutions.

• Associate degree in information technology or equivalent experience.
• 1-2 years of technical support experience.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic networking knowledge.
• Strong customer service skills and communication abilities.
• Ability to work independently and prioritize tasks.

• Working conditions are normal for an office environment with no abnormal risks or hazards.
• Physical activity includes sitting, walking, standing, pulling, grasping, bending, squatting, reaching above shoulders and lifting up to 40 pounds.
• Work may require weekend and evening work.
• Must be able to work under stress and in a fast-paced environment.
• Must be alert, able to concentrate, and use good judgment.
• Must be able to drive an automobile for short and long distances.