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Service Desk Engineer- Local to Texas
Job in
Port Arthur, Jefferson County, Texas, 77640, USA
Listed on 2026-04-17
Listing for:
Galactic Minds INC
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
We are seeking a Service Desk Engineer to provide onsite IT support for plant and office environments. The role requires hands‑on troubleshooting, end-user support, and maintaining IT infrastructure in an oil & gas plant setting.
Key Responsibilities- Provide onsite L1/L2 technical support for plant and office users
- Troubleshoot hardware, software, network, and printer issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, access permissions, and basic security tasks
- Support plant environment systems and ensure uptime
- Handle incident tickets and document resolutions
- Coordinate with remote IT teams and escalate complex issues when needed
- Maintain IT inventory and asset tracking
- Experience in Service Desk / Desktop Support role
- Strong troubleshooting skills for Windows OS and MS Office
- Basic networking knowledge (LAN/Wi‑Fi, VPN, connectivity issues)
- Experience working in plant/industrial or field environments preferred
- Ability to work independently as a solo onsite engineer
- Good communication and documentation skills
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