Technology Support Specialist

This position is pending board approval.

The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan's education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking aTechnology Support Specialist for Kalamazoo RESA sites in Kalamazoo County, including the Career Connect Campus. The essential responsibilities for this position include but are not limited to:

• Align services with KRESA Core Values (Collaboration, Innovation, Compassion, Respect, and Integrity) and Culture & Belonging principles to engage and serve all students
• Resolve help desk requests, provide regular updates, status, and completion information so end users are well informed
• Deploy, configure, and repair Windows laptops, Chromebooks, tablets, mobile devices, monitors, printers, phones, etc.
• Troubleshoot and repair connectivity issues with wired and wireless networks
• Provide level 1 support on educational and productivity applications such as Google Work spaces, Office 365, etc.
• Mount or replace wireless access points, telephones, surveillance cameras and card readers in collaboration with the network team
• Support classroom technology and audio-visual systems including interactive displays, wireless projection, projectors, document cameras, sound systems
• Perform initial troubleshooting and support for door access controls
• Replace UPS batteries as directed by the network team
• Troubleshoot, clean, and aim surveillance cameras
• Responsible for maintaining accurate inventory of district devices and parts
• Provide support at other districts as needed
• Train and mentor new technology support specialists
• Assist the helpdesk, network and systems teams as needed
• Follow standard operating procedures (SOP's)
• Regular and consistent attendance
• Other duties may be assigned

Qualified candidates will have a high school diploma/GED, a CompTIA A+ Certification,or related relevant experience and/or training. Technical certifications are preferred; examples include CompTIA, Microsoft, Google, AWS, Rukus, Avigilon, security-related, or cloud-related.

Other skills and abilities include:

• Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
• Embraces and supports KRESA's vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region
• Ability to interact effectively with individuals from a wide range of identities and lived experiences
• Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships
• Ability to troubleshoot TCP/IP issues
• Ability to re-install, re-image or reset computers and devices
• Ability to communicate effectively including listening Works in a team-oriented fashion
• Ability to efficiently use computer and applicable software Ability to problem solve
• Ability to read, analyze and interpret data
• Ability to write reports, correspondence, and documentation
• Effectively present information in front of groups and engage in audience Adapts to frequent changes in the work environment
• Practices safe work habits
• Uses equipment and material properly

This is a 12-month calendar position in job grade 14T with an annual rate of pay between $45,017.28 and $58,568.40.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan's Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives - all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by  Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination:
It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries…