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Technical Support IT Support

Senior Tech Support Lead: Complex Escalations & Impact

Job in Portland, Multnomah County, Oregon, 97204, USA
Listing for: PayRange
Full Time position
Listed on 2026-04-17
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading fintech company in Portland is seeking a Senior Technical Support Specialist to manage complex technical issues and drive continuous improvement in support processes. This role involves providing troubleshooting expertise, acting as an escalation point for support teams, and ensuring high-quality support experiences for both B2C and B2B customers. Candidates should have over 5 years of experience, strong analytical skills, and the ability to communicate technical information effectively.

A flexible schedule may be required to meet customer needs.
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Position Requirements
10+ Years work experience
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