Service Desk Support Technician

Perkins Coie has an immediate opening for a Service Desk Support Technician
. The individual in this role will serve as a member of the Immediate Response Team designed to be a "top of the funnel" concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized Support Desk in an effort to maximize resources in the local offices and allow for higher‑quality desk‑side/concierge‑level service as well as a more dynamic A/V experience.

This Service Desk Support Technician will work Sunday to Thursday, 9:30 a.m. to 6:00 p.m. PST.

• Quickly resolve end‑user issues received over the phone, email, or chat.
• Handle approximately 220 daily support requests with other team members via various communication channels.
• Properly and thoroughly document all elements of a support case within the Incident Management System (Service Now).
• Prioritize and communicate effectively, escalating issues as appropriate.
• Ensure user requests and issues are clearly documented in tickets and create written documentation for hardware and software installations or other technical matters as requested.
• Assist in the creation and editing of Service Desk processes and procedures, including Knowledge Base articles.
• Perform other duties as assigned.
• Be present during regularly scheduled working hours and as needed, in line with the firm's attendance expectations.

• Knowledge of Microsoft Windows 11 and Microsoft Office 365 within a professional services organization.
• Knowledge and support of Apple Mac Books and macOS.
• Knowledge and support of various mobile email devices (iOS and Android).
• Knowledge of computer hardware and peripherals, and the ability to test and troubleshoot complex hardware configurations.
• Excellent oral and written communication skills.
• Ability to assimilate advanced technical information quickly and manage multiple competing deadlines.
• Strong troubleshooting skills, including use of technical manuals, online vendor knowledge bases, and specification documents.

• Associate or bachelor's degree preferred.
• One year of experience in a technical support environment or equivalent.
• Solid functional knowledge of standard PC hardware and software used in office environments.
• A+, Network+, MCSE, or equivalent technical education strongly preferred.
• Law firm experience is beneficial.

Benefits include a competitive compensation package and the following:

• Colorado compensation range: $54,210 to $83,660 annually.
• Annual discretionary bonus and 401(k) plan.
• Medical, dental, and vision insurance; accrued paid time off starting at 20 days annually.
• Personal medical and parental leave, up to 10 paid holidays, and family care benefits.

The Final date to receive applications is May 1st, 2026.