Client Success Implementation Specialist

We are looking for a Client Success Implementation Specialist who is energized by helping clients succeed and motivated by the impact language access has on patient care.

In this role, you will serve as a trusted partner to healthcare organizations during onboarding, implementation, training, and early-stage support-helping clients confidently adopt Linguava's services, workflows, and tools.

This is an ideal opportunity for someone with experience in interpretation, translation, healthcare operations, or client support who wants to expand their impact beyond direct service delivery and help healthcare organizations build stronger, more equitable language access programs at scale.

At Linguava, we believe exceptional implementation creates the foundation for long-term client success, improved patient outcomes, and meaningful partnerships.
Position Summary

The Client Success Implementation Specialist is a foundational role within Linguava's Client Success team, responsible for driving successful client onboarding, implementation, training, and support experiences. This is the first hire so you will be a part of building out this role alongside our Director of Client Success

This role sits at the intersection of healthcare operations, language access, and client enablement. You will help healthcare organizations achieve rapid time-to-value (TTV) by ensuring clients are successfully configured, trained, supported, and prepared for long-term success.

The Specialist acts as a client educator, implementation partner, and internal collaborator-working cross-functionally with Sales, Operations, Scheduling, Quality, and Account Management to deliver seamless client experiences.
What You'll Do
Lead Client Onboarding & Go-Lives

• Execute Linguava's client onboarding and implementation process, including kickoff coordination, system setup, training, and launch readiness
• Ensure successful Day 1 go-live experiences through operational coordination and proactive communication
• Document onboarding progress, risks, and next steps to support smooth client transitions to Account Management
• Support pilot programs and process improvements related to onboarding and client enablement

Support Client Success & Issue Resolution

• Serve as a primary point of contact for client support requests and ticket management
• Investigate, troubleshoot, and resolve client issues in alignment with service level agreements (SLAs)
• Escalate complex issues appropriately while maintaining clear and professional client communication
• Identify recurring themes and contribute to root-cause analysis and continuous improvement efforts

Deliver Training & Education

• Facilitate live and virtual client trainings on Linguava's services, workflows, and language access best practices
• Create and maintain client-facing training materials, Knowledge Base content, and support documentation
• Translate operational and interpreter expertise into clear, actionable guidance for healthcare teams

Drive Adoption & Operational Excellence

• Support consistent adoption of onboarding, support, and ticketing workflows
• Maintain accurate client documentation, workflows, and configuration details
• Contribute to the improvement of systems, SOPs, and client success processes

Collaborate Across Teams

• Partner closely with Sales, Account Management, Scheduling, Operations, and Quality teams to ensure successful launches and ongoing support
• Participate in internal handoffs, implementation reviews, and post-launch debriefs
• Serve as a voice of the client internally to help improve service delivery and client experience

Track Metrics & Outcomes

• Monitor onboarding progress, SLA performance, ticket resolution trends, and client success metrics
• Support tracking of CSAT, NPS, and time-to-value indicators
• Identify risks and opportunities to improve operational efficiency and client outcomes

Who You Are

The Client Advocate
You genuinely care about creating positive client experiences and helping people feel supported, confident, and successful.

The Translator of Complexity
You can take operational processes, language access concepts, or technical workflows and explain them clearly to a wide range of audiences.

The Calm Problem Solver
You stay composed under pressure, navigate ambiguity well, and approach challenges with curiosity and solutions-focused thinking.

The Process Builder
You appreciate structure, documentation, and operational consistency-and you enjoy improving systems and workflows over time.

The Relationship Builder
You collaborate effectively across departments and build trust quickly with both internal teams and healthcare clients.

The Mission-Driven Professional
You understand the importance of language access in healthcare and are motivated by work that improves outcomes for diverse communities.

Required Qualifications
Education

• Bachelor's degree in Education, Business Administration, Healthcare Administration, or a related field preferred, or equivalent experience

Experience

• 1-3 years of experience in Client Success, Implementation,…