Security Alarm Monitoring Specialist

Security Alarm Monitoring Specialist – Norfolk Naval Shipyard, VA

The Security Alarm Monitoring Specialists support 24/7 operations at a high-security facility. The position involves active surveillance, access control monitoring, and communications management in support of Norfolk Naval Shipyard/Naval Sea Systems Alarm Monitoring Point (AMP) security mission.

• Operate and monitor computerized Intrusion Detection Systems (IDS), Closed-Circuit Television (CCTV), and Automated Access Control Systems (AACS).
• Assess and interpret alarms; coordinate appropriate emergency or security response via Radio Dispatch Center (RDC).
• Utilize access lists to verify clearance status and authorize entry into restricted areas.
• Maintain and document logs of all alarm activities, hourly surveillance checks, and communications.
• Respond professionally to non-emergency and emergency calls and direct them to the RDC as required.
• Operate communications equipment, including radio consoles, portable radios, and secure telephones.
• Use office equipment such as desktop/laptop computers, printers, fax machines, and scanners.
• Create, maintain, and organize files and documentation according to SOPs.
• Prepare supply requisitions for inventory maintenance of consumables and non-consumables.
• Provide professional and tactful guidance to individuals denied access.
• Refer complex or unresolved issues to the AMP Site Supervisor or designated authority.
• Support emergent security incidents and events, including managing area load lists.
• Maintain consistent work attendance, including nights, weekends, and holidays.
• Other duties as assigned.

• High school diploma or GED equivalent.
• 2+ years’ experience in alarm monitoring, physical security, military operations center, emergency communications, or a similar environment is preferred.
• Secret clearance required.

• Availability to work rotating shifts, including weekends and holidays.
• Demonstrated proficiency with computer systems, including the ability to quickly learn and operate multiple software systems, databases, and electronic monitoring tools.
• Ability to assess active situations and make sound, timely decisions under pressure.
• Strong verbal and written communication skills; able to clearly convey information to team members, security personnel, and emergency responders.
• Skilled in operating alarm monitoring systems, radio equipment, and office technology.
• High level of attentiveness to environmental and operational changes.
• Adequate problem identification and resolution skills.
• Ability to accept feedback and adjust performance accordingly.
• Capable of maintaining accurate logs, organizing records, and managing inventory.
• Ability to manage emotional responses in high-stress or emergency scenarios.
• Maintains punctuality, follows schedules, and demonstrates reliability in all duties.
• Tactful interaction with personnel and adherence to SOPs and security protocols.