Customer Success Representative

** Worker Type*
* Regular

** Job Description*
* ** Summary*
* The  
** Customer Success Representative
** provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical information in a friendly, fair and firm way that ensures a high degree of customer satisfaction.

** Position Responsibilities*
* + Receives requests from Customers, both internal and external, via phone, email or in person for support

+ Provides technical support to resolve customer issues

+ Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology

+ Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion

+ Documents all interactions in the designated customer service database

+ Provides regular and accurate reporting of activities to Customer Service Manager

+ Attends weekly AV meetings as required to ensure a timely resolution to open customer service issues

+ Provides accurate, valid and complete information by using the appropriate methods and tools

+ Builds trusting and sustainable professional relationships with customer accounts through open and interactive communication

+ Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer

+ Other duties as assigned

** Basic Qualifications (Required Skills & Experience)*
* + High school diploma or GED equivalent is required

+ Minimum of 2 - 4 years of relevant experience providing technical support is required or equivalent combination of education, training, and experience

+ Experienced in and demonstrated knowledge of ERP systems and how these systems play a role in manufacturing

+ Experienced and proficient with MS Office Suite and demonstrated computer skills

+ Occasional travel may be required (CONUS and OCONUS)

** Other Qualifications & Desired Competencies*
* + Bachelor's degree or equivalent combination of education, training, and experience is preferred (i.e. Aircraft mechanic or planner/buyer with MRP skills)

+ Experienced as a UAV operator or trainer, preferably with AV Manufactured equipment and a willingness to maintain platform proficiency preferred

+ Experienced in a manufacturing environment preferred

+ Demonstrated knowledge of . regulations preferred

+ Demonstrates strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion

+ Strives to improve the Customer's

Experience with incident responses, repair processes, and customer interaction

+ Demonstrates mechanical aptitude (i.e. likes to know how things are put together and function)

+ Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties

+ Displays initiative and drive to accomplish goals and meet company objectives with some guidance

+ Takes ownership and responsibility for current and past work products

+ Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

+ Has effective problem-solving, analytical, and interpersonal skills

+ Establishes and maintain effective, cooperative, trusting working relationships both internally and externally

+ Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice

+ Applies knowledge and skills to complete a wide range of tasks in a timely manner

+ Focuses on teamwork, collaboration and puts the success of the team above one's own interests

** Physical Demands*
* + Ability to work in an office and manufacturing environment (Constant)

+ Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

** Special Requirements*
* ** U.S. Citizen, U.S. Permanent Resident (Green Card holder) or*
* ** _asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required._*
* ** Clearance Level*
* No Clearance

The salary range for this role is:

$24 - $34

Aero Vironment considers several factors when extending an offer, including but not limited to, the location, the…