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Brand Ambassador with FRENCH​/DUTCH​/GERMAN

Job in Prague - Czech Republic
Full Time position
Listed on 2020-01-24
Job specializations:
  • Logistics
    Logistics Manager, Supply Chain Management
  • Business
    Business Management, Communication
Job Description & How to Apply Below
Position:  Brand Ambassador with FRENCH OR DUTCH OR GERMAN
WHO WILL YOU WORK FOR

Operating for more than 140 years, we are a global innovation-oriented manufacturer with sales of €33.3 billion in 2013. The company operates in five business segments with over 189,000 professionals in 49 countries. We deliver and develop intelligent technologies for mobility and transport as one of the leading suppliers and the largest manufacturer in the world. Our corporation continuous growth on a global scale is taking us on a greater position in global competition.

WHAT WILL YOU DO

The role’s primary responsibility is to engage with consumers offline and online to ensure that our brands' portfolio and products are connecting in the consumer market in a positive and effective way while acting as a BRAND AMBASSADOR.

To do this you will be directly responsible for interacting with customers at all levels in their organization in a meaningful and professional manner, including advocating the brand on social networks and actively getting out within the online community to connect with potential customers and advocate accordingly.


HOW WILL YOU DO IT

Interact with consumers (online and offline)

Interact with customers at all levels in their organization in a meaningful and professional manner using phone, email, and social media
Have the understanding of assigned products to be able to understand a customer’s use and be able to diagnose and resolve complex items
Assist lower-level support analysts on how to properly address customer projects, product issues, or highly effective customer service
Be able to lead and also work efficiently as part of a customer team from resolving issues to projects using CRM tools (ticket handling: salesforce and Social studio for Facebook, Twitter and Instagram content)
Build Relationships with Key Stakeholders

Consumers: Act as brand ambassador and front office contact with consumers (online and offline), delight consumers and build brand loyalty
Partner with the key corporate stakeholders to ensure we’re able to service our consumers with the quality we have committed, ensure there are clear communication/expectations and address questions/issues proactively
Marketing Managers: Provide insights based on cases and interact zone and business unit stakeholder to know information about marketing releases, brand and corporate communications
Consumer Care Global community: Engage with the global community of consumer care to share and to learn best practices across the globe
Systems/ Performance Metrics/ Enhancements

Salesforce Marketing Cloud: Develop a working knowledge of Sales Force.com to conduct changes and improvements of consumer experience
Analytics : Analyze key performance metrics in comparison to the goals outlined by teams manager, identify gaps and develop improvement plans
Process improvement: Identify opportunities within SalesForce.com to improve process/functionality
Position Requirements
Bachelor,   1 to 2 Years work experience
THIS MIGHT BE JOB FOR YOU, BECAUSE

You have University studies in Business Administration, Marketing, PR, International Relations
Work experience in a similar or client-orientated role
You have solid business acumen
You have a good grasp of social media channels and computer skills, especially (Microsoft Office)
You are fluent or native in French or Dutch or German and you have a good level of English
You love taking on challenges and finding solutions
You are patient, levelheaded, and cool under pressure
If you don’t know the answer, you’ll know how to ask, or dig until you find it
You communicate clearly and You write well
You speak eloquently
You can explain complicated things in a simple manner, and you’re comfortable communicating in writing
You pay attention to the details
You stay focused, and nothing falls through the cracks on your watch
You think on your feet. You like learning new things and you can adapt quickly
When things change, you know how to roll with the punches
If a process doesn’t work, you can collaborate with others to improve it
You are motivated and curious
You volunteer for new challenges without waiting to be asked
You’re comfortable managing your time
Required Language Skills:
  • English - Very good
Additional Information / Benefits
WE WILL OFFER YOU

Very competitive remuneration DOE* up to 65.0000 CZK (*depending on experience)
Extensive corporate benefits package
Opportunity for travel and training abroad
Career grow opportunities
Positive, social and informal working environment
Refreshments, free cafeteria on workplace
All relevant training and coaching on the job
Prospective projects with an international scope to develop your full potential
International working environment where English and other languages are used daily
Large and modern office building near public transportation
Regular social events and team building activities
Contact Information
Contact Name: People Place & Partners
Preferred method of contact: Email with CV via Application Box below.
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