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Service Desk Analyst​/Dutch​/German Market

Job in Prague - Czech Republic
Posted by SpotOn Connections
Full Time position
Listed on 2020-05-05
Job specializations:
  • Customer Service/Help Desk
  • IT/Tech
    Tech, Systems Developer
Job Description & How to Apply Below
Position:  Service Desk Analyst - Dutch/German Market
What you'll be doing
This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and
prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.
Position Requirements
Tech School,   Less than 1 Year work experience
What would make you a good fit for this role?

- Diploma or qualification in technology
- Proficiency in English & German/Dutch  is essential
- Previous experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
Additional Information / Benefits
- Great working atmosp in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Compensation of salary for temporary incapacity to work beyond the statutory wage
compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards
Contact Information
Contact Name: SpotOn Connections
Preferred method of contact: Email with CV via Application Box below.
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