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IT Service Desk Specialist DUTCH​/NL

Job in Prague - Czech Republic
Posted by People Place
Full Time position
Listed on 2019-09-10
Salary 45000 CZK Monthly CZK 45000 MONTH
Job specializations:
  • IT/Tech
    Entry Level IT, IT Support, Systems Administrator, Desktop Support
  • Customer Service
Job Description & How to Apply Below
Position:  IT SERVICE DESK Specialist with DUTCH (NL)
WHO WILL YOU WORK FOR

Our partner is among the largest consumer products organization groups worldwide. Generating revenues of above 56 billion USD and as a truly consumer-centric, sales-driven organization, our partner manages an existing portfolio of well over 500 brands and employs over 180,000 people in 50 countries. Behind this business force is their people and what they stand for. Despite the complexity of operations in many countries around the world with different national cultures, our partner operates as one company, with one culture. A culture that is built on ownership, informality, and candor.


THE ROLE

The Service Desk Agent Specialist is an active first point of contact for internal customers seeking technical assistance over the phone, , chat or via Self Service requests. You will perform remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions and if required also deep dive analysis.

Within your role, you will be required to build case competency across multiple technical areas, mostly workplace (Windows, Virtual Desktop, peripheral technologies), within out application landscape, as well as other core IT areas, such as network, voice, video, collaboration and printing. This is to enable and deliver a competent, fast and useful assistance to internal customers, either resolving the case or being able to advise how to solve the case. The job holder is expected to come with a high level of curiosity to learn various technology areas, combined with a customer service experience mindset to deliver a high customer satisfaction service.

The Service Desk Specialist is part of a multi language team with a diverse technology background and area of expertise for individual agents.
Position Requirements
High School,   Less than 1 Year work experience
THE RIGHT CHANCE IF YOU HAVE

Business orientated University studies or customer contact work experience

OR

No previous work experience but Information Technology studies or qualification
C1 level of Dutch, German, French or Spanish and good level of English
A good ability to understand computer systems, mobile devices, and other technology products
Technical ability to diagnose and resolve basic technical issues
Experience and or motivation in working in a multi-national environment
Customer-centric mindset and can do attitude
Dynamic, ownership and result oriented
Very good team player and able to work independently
Required Language Skills:
  • English - Very good
  • Dutch - Very good
Additional Information / Benefits
YOU WILL RECEIVE

Very competitive remuneration: 40-50.000 CZK per month DOE (depending on profile and experience)
Yearly bonuses
Extensive corporate benefits package (including meal vouchers, 5 weeks of holidays and other benefits)
Permanent employment contract
Continuous professional & personal development
All relevant training and coaching to be able to develop your role with confidence
Opportunity to use EU languages on a daily basis
Prospective projects with an international scope to develop your full potential
Positive, social, dynamic & international working environment
Large and modern office building near public transportation a walking distance to shopping center
Free refreshments in the workplace
Regular social events and team building activities
Contact Information
Contact Name: People Place
Contact Phone: +420 775 866 769
Preferred method of contact: Email with CV via Application Box below.
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