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Technical Support

Technical Sales Consultant

Job in Pretoria, 0002, South Africa
Listing for: ManpowerGroup
Full Time position
Listed on 2026-01-26
Job specializations:
  • Language/Bilingual
    Technical Support
Job Description & How to Apply Below
Position: Job Title:Technical Sales Consultant
Detail:

Key Responsibilities

  • Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
  • Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
  • Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
  • Maintain and improve testing jigs and processes to enhance service capabilities.
  • Capture all service-related activities accurately on SAP and CRM systems.
  • Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
  • Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

    • Key Performance Indicators

  • Quality and accuracy of repairs
  • Client satisfaction and SLA adherence
  • Timely and effective communication
  • Accurate system logging and documentation

    • Key Interactions

  • Clients and Customers
  • Branch Manager
  • R&D and Engineering Teams
  • Stores and Logistics Personnel

    • Candidate Profile

    Behavioural Attributes

  • Meticulous with strong attention to detail
  • Self-motivated and diligent
  • Excellent planning and organisational skills
  • Strong communication and service orientation
  • Willingness to work overtime when required

    • Functional Skills

  • Solid understanding of electronic concepts and components
  • Practical, hands-on repair ability
  • Competence in computer systems and service applications
  • Familiarity with SAP and CRM systems (advantageous)

    • Qualifications & Experience

  • Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering
  • Afrikaans-speaking would be beneficial
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