Customer Experience Associate

Work Location:

Prince Albert, Saskatchewan, Canada.

Hours:

22.5. Line of Business:
Personal & Commercial Banking. Pay Details: $22.00 - $27.21 CAD.

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In this role, you will assist customers in the branch, ensuring a positive customer experience, and promote appropriate banking solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion with confidential matters.
• Respond to and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High school diploma and/or 1+ year(s) of relevant experience.
• Undergraduate degree or equivalent considered an asset.
• Strong administration, organizational, planning, and time management skills for a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• Proactive initiative with accuracy and detail orientation to handle multiple tasks and changing priorities.
• Dynamic communicator with established customer experience skills, able to connect verbally and in writing with different people in a calm, courteous, and effective manner.

• Base salary ($22.00 – $27.21 CAD) with potential to progress within the salary range over time based on performance.
• Variable compensation.
• Health and well‑being benefits.
• Savings and retirement programs.
• Paid time off.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

Language Requirement (Quebec only):
Must be able to communicate in French and English.