Salesforce Business Analyst; SFDC BA

Job Title – Salesforce Business Analyst (SFDC BA)

Location:

Princeton, NJ (Hybrid — Local candidates only)

Position Type:
Subcontract (Subcon)

Note: Need only local resource and Agentforce experience highly desirable.

• 10+ years overall IT experience
• Minimum 7 years as a Salesforce Business Analyst
• Hands‑on experience with Sales Cloud and Service Cloud
• Experience with Experience Cloud or Industry Clouds preferred
• Agentforce experience highly desirable (AI‑driven agent workflows, productivity enhancements, and next‑best‑action enablement)
• Strong understanding of Salesforce configuration, CRM processes, and business workflows
• Solid experience working in Agile environments and familiarity with SDLC
• Strong expertise in requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process mapping
• Excellent interpersonal, written, and verbal communication skills
• Strong stakeholder management with a collaborative, consultative approach.

• Work directly with business stakeholders to elicit, analyze, document, and validate requirements for Salesforce initiatives
• Conduct workshops, interviews, JAD sessions to understand business needs
• Translate business requirements into detailed user stories, functional specifications, process flows, and acceptance criteria
• Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities
• Apply Agentforce knowledge to improve agent workflows, service automation, and user engagement

• Partner with Solution Architects and functional leads to ensure solution alignment
• Collaborate with developers and technical teams to ensure clarity of requirements
• Assist in backlog refinement, sprint planning, UAT preparation, and testing support
• Serve as a bridge between business and technical teams to ensure alignment and project success
• Provide post‑deployment support to ensure smooth adoption and resolution of issues

• Prepare and maintain:
  • BRDs, FRDs
  • User stories and acceptance criteria
  • Process maps
  • Test scripts and UAT documentation
  • Training materials and release notes

• Participate in pre‑sales efforts by contributing to requirement scoping, estimations, and presentations when needed
• Provide consultative guidance to stakeholders on how Salesforce (including Agentforce) can solve business challenges.

• Must be local to Princeton, NJ or within commuting distance (NY/NJ area) due to hybrid onsite needs
• Agentforce experience is now a strong preference and will be prioritized in evaluation