Student Records Assistant

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Regular Full Time Provo, UT, US

8 days ago Requisition

Salary Range: $16.00 To $17.50 Hourly

Expected Pay Rate: $16.00-$17.50 hourly
(Pay is commensurate with experience and qualifications.)

RMU offers a comprehensive benefits and perks package, which includes:

• Four weeks of paid holidays in addition to accrued paid time off
• Comprehensive medical, dental, and vision coverage
• Employer‑matched HSA and 401(k) with immediate vesting
• Life and disability insurance
• Tuition discounts, tuition reimbursement, and professional development funding
• Mental health counseling and wellness resources
• Financial wellness coaching and retirement planning support

This is an on-campus, office-based role within the Registrar’s Office that will work 32 hours a week. Work is primarily sedentary, involving extended periods of sitting, computer use, and communication via phone and email. Standard business hours apply, with occasional support required for events such as commencement.

The Student Records Assistant supports the daily operations of the Registrar’s Office by maintaining accurate student records, assisting with records processing, and providing frontline service to students, faculty, staff, and external stakeholders.

This role ensures the accuracy, integrity, and timely processing of student academic records, which are critical for student success, institutional compliance, and effective university operations. The position directly impacts students’ academic progress, and access to essential services

• Provide customer service to students, alumni, faculty, and staff in person, by phone, and online
• Process transcript requests, enrollment verifications, and other student record requests accurately and efficiently
• Maintain and manage official student files in accordance with record retention policies
• Assist with administration of the Student Information System (SIS) and related enrollment and registration processes
• Monitor and assist with student activity in learning management systems
• Support academic progress tracking and processes such as Incomplete and In Progress statuses
• Assist in graduation processing, including degree audits and commencement coordination
• Provide administrative support such as managing shared inbox communications and assisting with classroom scheduling

• High school diploma or equivalent

• Excellent written and verbal communication skills
• Meticulous attention to detail and organizational skills
• Ability to handle confidential information with integrity
• Ability to work independently and manage multiple tasks
• Problem-solving and critical thinking abilities

• Experience working in a Registrar’s Office or higher education environment
• Familiarity with student information systems (SIS)
• Knowledge of FERPA regulations and student record compliance
• Experience with online or distance education environments

Rocky Mountain University of Health Professions (RMU) is a graduate‑level institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidence‑based curricula, collaborative learning, and a commitment to ethical and inclusive practice.

RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact.

RMU is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodation to qualified individuals with disabilities and comply with all applicable federal, state, and local laws.

Employment with the university is at‑will, unless otherwise provided by applicable state law.