Engine Field Service Technician - Level III

Competencies:

Communicates Effectively:  Conveying clear and precise messages tailored to different audiences.
Customer Focus:  Building strong relationships and delivering customer-centric solutions.
Develops Talent:  Supporting employee development to meet career and organizational goals.
Manages Complexity:  Analyzing complex information to resolve issues efficiently.
Manages Conflict:  Addressing conflicts constructively with minimal disruption.
Self-Development:  Actively pursuing new learning opportunities through formal and informal channels.
Health and Safety Fundamentals:  Promoting and modeling proactive health and safety behaviors.
Diagnostics Application:  Identifying and troubleshooting issues using specialized equipment and software.
Electronic Service Tool Application:  Utilizing appropriate hardware and software tools for diagnostics and repairs.
Engine Systems Interactions:  Analyzing electrical and mechanical system interactions for accurate diagnoses and repairs.
Product Repair and Maintenance:  Conducting mechanical/electrical repairs using the required tools while adhering to standard repair times.
Service Documentation:  Ensuring accurate record-keeping of customer, equipment, and technical service data.
Technical Escalation:  Addressing technical issues efficiently and escalating as needed.
Values Differences:  Recognizing and appreciating diverse perspectives and cultural contributions.
Education, Licenses, and

Certifications:

Apprentice Trained Engine Technician (Preferred).
Vocational diploma from a relevant technical institution.
Locally valid driving permit.
Licensing may be required for compliance with export controls or sanctions regulations.
Role:
Service Engineer

Industry Type:

Industrial Equipment / Machinery
Department:
Production ,  Manufacturing & Engineering

Employment Type:

Full Time, Permanent
Role Category:  Operations, Maintenance & Support
Education
UG:  Diploma in Mechanical
PG:  Any Postgraduate