Lead Cloud Operations Engineer

Overview

This is a Lead Cloud Operations Engineer role (Lead SRE Engineer) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and automating deployment, observability and other tasks.

• The L3 Cloud Operations Engineer role has to fulfil below major objectives:
• Support Change Management on the platform
• Review and provide inputs on overall design and observability of the platform
• Operational support for platform and workloads/products hosted on the platform

• Automate manual activities
• Troubleshooting and root cause analysis
• Problem management

• Creating Observability Plans
• Troubleshooting and defect management
• Problem management
• Change Management
• Escalation and Communication
• Cost Management
• Service Desk and Incident Ticketing
• SLA and KPI Adherence
• Knowledge management

Review and provide inputs on design and architecture of cloud products.

Support Kubernetes platforms such as EKS, AKS and Open Shift.

• Supporting application teams deployed on Cloud Platforms
• Troubleshoot day to day issues on the cloud
• Ensuring safety and soundness of the platform
• Service Management, Process documentation, Knowledge documentation
• Collaborating with Engineering teams for defects and new features and operationalize them
• Respond to issues in a timely and efficient manner with the assistance of other Mastercard resources with the goal to minimise impact to customers

• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for the application suite to improve efficiency in responding to and resolving system issues.
• Assist in continual process improvement around application environments to bring applications to greater stability and effectiveness.

• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
• Experience in large-scale operations

Experience in Designing, Migrating Applications from On-Prem Environment to Cloud Platforms. Strong understanding of Kubernetes Platform and scaling of applications on AKS, EKS. Good understanding of Security on Kubernetes Platform. Experience with Observability tools such as Dynatrace, Splunk.

• Strong troubleshooting and issue resolution skills; ability to think outside the box
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organizational skills
• Experience in cloud environments such as AWS, Azure

Advanced level understanding of Cloud Platforms, Dev Ops processes, CI/CD platforms, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit processes, Cloud Security and Cloud Security Posture Management.

BS Degree or equivalent combination of experience and formal education.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond promptly.

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization. Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full-time employees generally include: medical, dental, vision, disability, life insurance; flexible spending accounts; paid leaves; 401k with company match; and additional benefits. Mastercard benefits for interns may include paid time off and on-site facilities depending on location.