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Authorization Specialist

Job in Qatar
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Company: Commercial Bank of Qatar
Full Time position
Listed on 2021-07-06
Job specializations:
  • Finance
    Loan Officer, Financial Compliance, Credit Collections
  • Customer Service/Help Desk
    CRM
Job Description & How to Apply Below
Key Accountabilities Ensure all authorization  cancellation  verification and merchant queries  requests received via telephone  fax and email from internal and external customers are handled in an accurate and professional manner Ensure BONUS request is reviewed  presented and loaded in an accurate manner following Bank quidelines and DOAs related to Retail Credit and other Departments Ensure all requests for credit and debit card status activation reactivation blocking  Code
11 ACP limit change  card recovery  call for credit  VRM exclusion  FRM whitelisting  3D whitelisting  travel plan  online daily limit transfer change  CRM Service Requests  Safer Payment Cases and Email Fraud Alerts are accurately processed within TAT and in accordance with the SOP and DOA Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner Ensure to monitor  review and prompt action on all fraud cases queues via Safer Payment  Email Alerts  VRM and FRM within TAT and in accordance to the SOP Ensure proper escalation of all systemrelated issues 24 7
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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