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Remote Desktop Support Specialist

Job in Quezon City - Philippines
Full Time position
Listed on 2019-11-14
Salary 30000 PHP Monthly PHP 30000 MONTH
Job specializations:
  • IT/Tech
    Computer Hardware, IT Support
  • Computer
    Computer Electronics, Computer Hardware, Computer Support Specialist
Job Description & How to Apply Below
Job description:
To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritizing the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Routing / Chasing of tickets with other resolver groups
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
• Creating child tickets and  tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
• Being compliant to all process and procedures

Competitive salary awaits!
Position Requirements
Bachelor,   1 to 2 Years work experience
- Graduate of any IT related course with at least 1 year of relevant IT experience
- Undergraduate with atleast 1 year of IT experience
- Excellent English Communication Skill
- Amenable to work in shifting schedule
- Amenable to work in Eton, Centris Q.C.
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Send your CV's to (Please contact us using the "Apply for this Job Posting" box below)
Contact Information
Contact Name: Peopleplustech Inc.
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Philippines-only applications: This Company / Employer has indicated that only qualified candidates currently living in Philippines (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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