Account Service Representative

Account Service Representative

Location: Quincy, IL (onsite)

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Join our Champion Managed Care team as an Account Service Representative—the “911 center” for air compressor service support. In this fast‑paced, customer‑facing role, you will manage a portfolio of national accounts and become the trusted point of contact customers rely on. You will own the service request from first call through completion and invoicing, coordinating between customer sites and our nationwide service network to drive updates, secure approvals, gather information and keep repairs moving.

• Operate and manage multiple ERP and business systems, including SAP, Salesforce, Outlook, and other third‑party platforms.
• Dispatch service requests within the timeframe requested by the customer.
• Monitor open dispatches, following up on quote requests, generating quotes for customers, shipping parts, and ensuring service jobs are completed on time to reduce downtime and prevent further breakdowns.
• View invoices, check for accuracy and process billing in a timely manner.
• Perform basic technical troubleshooting to help resolve issues and reduce unnecessary service calls.
• Develop and consistently practice a proactive follow‑up plan to keep service jobs moving and maintain communication with customers and service providers.
• Utilize training manuals to learn and complete processes the team performs daily.

• High School Diploma or GED.
• 2+ years of experience in customer service or a comparable customer‑support role in a fast‑paced environment.
• 2+ years of computer proficiency, including Microsoft Office, Excel and Outlook.
• 1+ years of hands‑on experience operating and navigating ERP and business systems such as SAP, Salesforce and/or other third‑party platforms.

• Aptitude to read and interpret parts lists, ideally air compressor‑related, to accurately identify components and support service and repair activities.
• Strong customer service orientation with the ability to manage high‑volume, time‑sensitive service requests while maintaining professionalism and urgency.
• Excellent communication skills with the ability to coordinate effectively between customers, internal teams and external service providers to drive resolution.
• Strong organizational skills with the ability to manage multiple open service jobs simultaneously, prioritize effectively and maintain accurate tracking and follow‑up.
• Systems proficiency with the ability to navigate and operate ERP and business systems (e.g., SAP, Salesforce, Outlook) to manage service workflows and documentation accurately.

• Associate’s degree.
• Prior exposure to compressed air systems.
• Prior exposure to similar high‑volume service coordination environments.

• Onsite based in Quincy, IL.
• Remote opportunities after 6 months and good performance.

The base salary for this role is $45,000–$60,000. The pay range considers a wide range of factors including a candidate’s skills, experience and training, licensure and certifications, and geographic location.

Ingersoll Rand offers a comprehensive benefits package that includes health care options such as medical, prescription, dental and vision plans; wellness programs; life insurance; a robust 401(k) plan; paid time off; and an employee stock grant. These benefits are designed to empower employees with the tools and support necessary to take charge of their health and well‑being.