Digital Banking & Treasury Services Specialist

The Digital Banking & Treasury Services Specialist supports the Bank's digital delivery channels and treasury management solutions for consumer and business customers. This role serves as a cross-functional resource, ensuring digital banking platforms, cash management services, and treasury tools are implemented, supported, and maintained accurately and securely.

The Specialist works closely with Operations, Treasury Services, Business Banking, Sales, and Technology teams to deliver reliable, compliant, and customer-focused digital and treasury solutions. This position requires strong attention to detail, technical aptitude, and the ability to manage multiple priorities in a fast-paced, service-oriented environment.

Why This Role Matters

This position plays a critical role in delivering secure, efficient, and modern banking solutions to customers while supporting the Bank's growth in digital and treasury services. The Specialist helps ensure operational excellence, strong risk management, and positive customer experience across multiple channels.

Key Responsibilities

Digital Banking & Treasury Support

• Provide day-to-day support for consumer and business digital banking platforms, treasury services, and cash management products.
• Assist customers and internal teams with onboarding, training, and ongoing support for digital and treasury solutions.
• Respond to inquiries in a clear, timely, and professional manner while maintaining a high standard of customer service.
• Serve as primary or backup support for digital banking and treasury-related chat, inbox, and phone requests.

Transaction Processing & Operational Controls

• Review, process, and dual-control digital banking and treasury transactions, including ACH origination, wire requests, positive pay, and remote deposit capture.
• Monitor operational and exception reports to ensure accuracy, compliance, and timely resolution of issues.
• Research discrepancies, returns, and corrections, maintaining detailed documentation and audit-ready records.
• Identify, document, and escalate potential risks, irregular activity, or control exceptions in accordance with Bank policy.

System Administration & Product Maintenance

• Perform administrative maintenance for digital banking and treasury products, including customer setup, changes, and deactivation within system consoles.
• Maintain test accounts, demo environments, and discovery tools to support training, troubleshooting, and customer demonstrations.
• Support system enhancements, product updates, testing initiatives, and new service rollouts.

Treasury Services & Business Banking Collaboration

• Coordinate treasury service implementations, upgrades, and fee adjustments for business customers.
• Partner with Treasury Services, Business Banking Sales, and relationship teams to support product adoption and customer growth.
• Assist with customer demonstrations and education related to cash management, fraud mitigation, and digital treasury tools.

Compliance, Reporting & Continuous Improvement

• Assist with preparation of operational, treasury, and electronic banking reports, including board and management reporting as assigned.
• Support internal audits, regulatory exams, and annual reviews related to digital banking and treasury services.
• Maintain working knowledge of ACH rules, wire regulations, fraud mitigation practices, and applicable banking regulations.

Participate in continuous improvement efforts to enhance workflows, strengthen controls, and improve the overall customer experience.

• Bachelor's degree or equivalent experience in banking, treasury services, digital banking, or financial operations preferred.
• Experience with digital banking platforms, ACH, wires, cash management, or treasury services strongly preferred.
• Strong written and verbal communication skills with a customer-focused mindset.
• High degree of accuracy, attention to detail, and sound judgment in handling sensitive financial information.
• Strong technical aptitude and ability to learn new systems, products, and technologies.
• Ability to work collaboratively across departments and manage multiple priorities effectively.