Assistant Installation Manager

Assistant Installation Manager

Ready to grow your career? Empire Today is seeking an Assistant Installation Manager to join our highly creative, cutting‑edge marketing team.

$60,000 annually plus bonus

• Locate, evaluate and on‑board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors’ installation work product and make recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations using Empire systems.
• Attend Pre‑loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Collaborate with customers, installer subcontractors, customer service and management to solve customer complaints related to installation.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
• Attend Post‑loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Engage with installation contractors on job sites to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Approve or decline subcontractor change order requests in a timely manner.
• Manage the scope and monetary impact of change orders with customers and secure payment for added installation scope, update paperwork, and facilitate payment processing.
• Perform job‑site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Set, adjust and approve installer subcontractor labor pay and additional charges for scope changes on‑site at customer locations.
• Handle installer subcontractor complaints and grievances promptly.
• Control the flow and distribution of materials and supplies allocated to customer jobs and ensure appropriate return and accounting in Empire’s systems of that inventory.
• Provide for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Monitor policy and safety compliance measures during loadout.
• Assist with other market initiatives under the direction of the General Manager.
• Perform other functions as necessary or as assigned.

• High School Diploma or equivalent.
• Valid Driver’s License.
• Strong computer system skills including all Microsoft applications and order management software programs.
• Bilingual fluency in English and Spanish preferred.
• Proficient in the fundamentals of carpet and flooring installations.
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred.
• Experience with material take‑offs, additions and estimating competency is a plus.
• Strong ability to effectively communicate in written, verbal and presentation formats.
• Strong problem‑solving and negotiation skills.
• Team player and supports positive subcontractor rapport.

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Incentive plan.
• Professional development & career advancement opportunities.
• Lots of perks.