Guest Service Supervisor - Seasonal Flex

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

• Supervise employees ensuring they perform all job duties implemented by management.
• Coach employees by giving constructive feedback to improve task performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels, including those of supervised employees.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Guarantee the 24/7 execution of all guest service programs and processes.
• Manage all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to maintain in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (e.g., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma, high school diploma or equivalent.

$18.89 - $22.33
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

• Competitive Pay – We offer competitive salaries and opportunities for growth within the company.
• Health & Wellness – Medical, Dental, Vision and Life Insurance, plus additional wellness support.
• 401(k) – A match component and access to tuition reimbursement after six months of service.
• Professional Development – Lifelong learning with internal development programs and on‑demand learning for continued career growth.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at .

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.