Service Coordinator

We’re looking for a dedicated and compassionate Service Coordinator to support our Mechanical Service divisions and field technicians. This role is essential in ensuring smooth operations, timely communication, and excellent customer service.

• Answer incoming service calls and enter details into the system
• Maintain and update the dispatch board
• Coordinate scheduling of service calls with technicians and customers
• Provide customers with updates on service status and technician ETA
• Review and organize incoming technician paperwork
• Prepare work orders for billing
• Manage ordering and tracking of parts, materials, equipment, and rentals
• Collaborate with other divisions to coordinate warranty work
• Track and manage service contract renewals and related reports
• Enter and maintain initial customer information in the system
• Maintain service database and generate reports as needed

• Health, Dental, and Vision Insurance
• Employer Paid Short- and Long-Term Disability
• Employer Paid Life Insurance Policy up to $50,000
• 401(k) Matching Program
• Referral Bonus Program
• Paid Time Off & Holidays

Compensation is based on experience and may be adjusted accordingly.

• Must have HVAC experience – prior experience working for an HVAC company or in a related environment is valuable. Familiarity with HVAC service processes, terminology, and customer interactions is a plus.
• Proficient computer skills, especially in Microsoft Office Suite
• Experience in XOI, Vista, and document manipulation desirable
• Experience in Accounts Payable desirable
• Strong organizational skills with the ability to manage multiple priorities
• High school diploma or GED required
• Previous experience in a similar role is preferred

Worth & Company, Inc. is an Equal Opportunity Employer and values diversity at all levels. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic as mandated by law.