Senior Field Service Engineer, Aviation - Northeast

## Senior Field Service Engineer, Aviation - Northeast Apply locations:
Remote - United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R4156

We will be accepting applications through June 28, 2026 or until filled.

--- --- ---The
** Senior*
* ** Field Support Engineer, Aviation-Northeast
** is responsible for delivering high-quality
** technical support**, troubleshooting, and
** customer service
** for
** aviation satellite communications and inflight connectivity systems.
** This role supports post-installation issues, onsite and remote technical assistance, customer and dealer training, and cross-functional efforts that help ensure product performance, customer satisfaction, and continuous improvement.

Are you a technically skilled professional who enjoys solving complex problems, supporting customers, and working across teams in a fast-paced aviation environment? Do you bring strong troubleshooting skills, sound judgment, and a customer-focused mindset? If so, this opportunity may be a great fit.

COME ON BOARD THE GOGO FIELD SERVICE TEAM!
** How will you make a difference?
*** Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance
* Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility
* Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes
* Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support
* Document root cause findings, support testing and validation activities, and contribute to process and product support improvements
* Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards
* Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events
** Qualifications
* ** Bachelor's degree in
** E
* *** lectrical Engineering, Avionics, Aviation**, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training
* 5+ years of experience in the aviation industry
* 4+ years of product support experience in
** satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline preferred
*** Must be located or willing to relocate in close proximity to a major airport in
** Pennsylvania
* * or
** New Jersey
** for on-wing support multiple days per week at OEM facilities
* ** Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training**
* ** This is a safety-sensitive position. Position is subject to a pre-employment drug test and subsequent random drug testing
**** Required Skills, Talents, & Experience
*** Deep understanding of networking, inflight connectivity, and satellite communication systems, including
** L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium
** technologies* Hands-on experience with
** IP-based systems**, including
** routers**,
** switches**, and
** telephony networks
*** Thorough knowledge of
** VHF communication systems
** and data transmission over VHF mediums
* Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
* Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
* Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities
* Aptitude for maintaining confidentiality and handling sensitive customer information with discretion
** Preferred Skills, Talents, & Experience
*** Previous experience in a
** field service role
** supporting aviation connectivity or satellite communications solutions
* ** FAA Airframe & Powerplant (A&P) certification, EASA Aircraft Maintenance License, Cisco CCNA, Network+**, or similar technical certification
* Proven problem-solving, analytical, and decision-making skills in technical support environments
* Ability to work independently, unsupervised, and effectively in remote locations
* Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and familiarity with CRM or case management tools such as Salesforce
* Experience with RF or network diagnostic equipment and troubleshooting satellite-based connectivity systems
* Demonstrated ability to adapt quickly, build effective working relationships, and contribute to continuous improvement in a dynamic aviation environment
** FAA Safety Sensitive Notice
** This is a safety sensitive role that will require pre-employment drug test and random testing throughout your employment.
** Equal Pay Disclosure(s)
**** Base Pay**:96,000. USD Annual
** Target Annual Short-Term Incentive**:

Bonus…