Process Controls Specialist, Sales Admin

Job Description

This role is essential to ensuring that Sales Administration processes are executed consistently, accurately, and in compliance with established standards — directly supporting sales productivity, data integrity, and operational efficiency across the organization.

The Process & Controls Analyst, Sales Administration is an execution-focused role responsible for maintaining, applying, and reinforcing the business processes and operational controls established by the Process & Controls Manager within the Sales Administration department. This role ensures that defined workflows are consistently followed, accurately documented, and actively supported at the department level.

The Analyst operates within frameworks set by the Process & Controls Manager and serves as the embedded, day-to-day process resource for Sales Administration — fielding questions, flagging issues, delivering training, and maintaining documentation. Strategic process design, control governance, and cross-enterprise decisions remain with the Manager; the Analyst's value is in reliable, disciplined execution of those standards on the ground.

Process Documentation & Maintenance

• Maintain and update Sales Administration process documentation within the centralized repository, ensuring workflows remain current, accurate, and version-controlled per standards.
• Execute process mapping tasks as directed, capturing current-state workflows, annotating swim lanes, and flagging observed gaps or inconsistencies for Manager review.
• Partner with Sales Administration team members to validate that documented processes reflect how work is performed, escalating any discrepancies.
• Monitor day-to-day process adherence within Sales Administration and surface recurring deviations or friction points for root cause analysis and resolution.
• Maintain organized, audit-ready process documentation files and ensure all materials meet established formatting and governance standards.

Controls, Compliance & Data Integrity

• Apply and reinforce operational controls within Sales Administration in accordance with standards and procedures.
• Maintain SOPs, control checklists, and evidence documentation for Sales Administration processes, ensuring materials are current and audit-ready.
• Monitor daily work activity for adherence to defined controls and escalate deviations, anomalies, or data quality issues promptly.
• Assist in user access reviews and support enforcement of segregation-of-duties requirements within relevant systems, operating within the defined parameters.

Technology Enablement & System Support

• Serve as the frontline system resource for Sales Administration end users — answering day-to-day platform questions, troubleshooting common issues, and directing complex problems to the Manager or IT.
• Document observed system issues, user feedback, and enhancement requests from Sales Administration and compile them for the Manager's prioritization and escalation.
• Participate in UAT for Sales Administration-related system changes, executing test scripts and logging results per defined testing protocols.
• Develop and maintain end-user job aids, system walkthroughs, and quick reference materials to support platform adoption within Sales Administration.

Training Delivery & Reinforcement

• Deliver process and system training to Sales and Sales Administration team members using materials and curriculum developed or approved by the Process & Controls Manager.
• Support onboarding for new Sales and Sales Administration hires by facilitating process walkthroughs, system orientation, and job aid review.
• Assist in executing change management communications and training activities for process or system updates.
• Collect end-user feedback and observed knowledge gaps from day-to-day interactions and report findings to the Manager for content review and updates.

Departmental Support & Escalation

• Act as the primary day-to-day process and system contact for Sales and Sales Administration team members, resolving routine questions and escalating any issues.
• Maintain a log of recurring questions, process exceptions, and observed operational issues to inform Manager-led…