Register Here to Apply for Jobs or Post Jobs. X

Customer Service - Agent

Job in Reading - England - UK
Full Time position
Listed on 2019-11-13
Salary 15000 GBP Yearly GBP 15000 YEAR
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Entry Level Customer Service, Part Time Front Desk
Job Description & How to Apply Below
Position:  Customer Service  - Agent
0 months experience in a similar industry/job. .
Experience in Customer Services is vital with exposure to CSAT driven performance is a must for experienced candidates.

Skill Required:
Communication Skill required- Good verbal and written communication skills with Decent Analytical & Judgmental Skills.
Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) -
• Customer service orientation
• Ability to use the phone system
• Customer Service Skill
• Working knowledge of PCs e.g. MS Office with good keyboard skills
• Correct construction of sentences and Grammatically correct English
• Excellent Listening skills
• Ability to work in a team aiming to achieve daily set targets.
• Ability to interact with internal & external customer while seeking information.
• Candidate should possess fair written skills for business to business interactions & good secondary research skills.
• Excellent English communication skills (verbal and written) with neutral accent
• Active listening skills
• Teamwork
• Reasonable analytical skills
• Situation handling skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, overtime(paid) as may be required by business exigencies.
Position Requirements
High School,   Less than 1 Year work experience
Roles and Responsibilities
• Setting up customer accounts, process bills for residential customers, contact customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, payment posting, general query.
• Access Customer’s support needs and handle/route accordingly.
• Use knowledge acquired during training and prior experience to resolve issues.
• Identify and provide input on unique or recurring customer problems.
• Ensure adherence to rules to resolve query.
• Setting up new customers & processing move outs / Billing for residential & commercial customers / Scheduling service requests for meter reads / Credit Handling / Payment Posting / Customer Complaints.
• Ensuring standard operating procedure is followed.
• Contacting customers to re-schedule missed appointments /missing customer information.
• Deliver excellent customer service and ensure customer satisfaction in transactions
• Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction
• Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution
• Escalate transactions to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Please find the below information
•         New operating window is going to be 06:00 to 22:30 hours UK time – 7 days a week, including ALL Bank holidays; compensatory off will be given if they work on Bank holidays
• You are expected to work 5 days a week – 9 hour shift window (it includes 1 hr of break time); however there will be a roster that they would require to follow (frequency to be decided and communicated on a periodic basis post joining)
• The weekly offs will also be decided basis a roster and are subject to change periodically.
Contact Information
Contact Name: Smartedges Solution
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Employment Category
Education (minimum level)
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite