Senior Floor Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and is a FTSE
100 company since 2019, continuing to grow both in the UK and internationally. We aim to be the world’s most trusted and dynamic omni‑channel retailer in the sports and outdoor industry, driven by innovation, excellence and openness.

This is JD. Born in 1981 and built for now, JD is more than sneakers and outdoor gear – we set trends, build communities and push boundaries. Our teams work on the shop floor, behind the scenes and in innovation, all with the same mission: to shape the future of the industry.

As a Senior Floor Manager in a flagship JD Sports store you will drive operational excellence and commercial results. You will lead from the front, motivating your team, owning floor performance and delivering an elevated JD customer experience. Working closely with leadership you will push ambitious sales targets, enhance customer engagement and maintain a best‑in‑class retail environment. This role demands confident, hands‑on leadership, strong commercial awareness and the ability to lift team performance to the highest level.

• Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.
• Drive strong commercial performance through effective merchandising, stock management and team motivation.
• Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day‑to‑day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy and cost control.
• Recruit, train, coach and develop colleagues to build a high‑performing, engaged and customer‑focused team.

• Supervisory or management experience within a fast‑paced, high‑volume retail or customer‑facing environment.
• Strong leadership skills with a proven ability to develop and inspire teams.
• Excellent communication and customer‑resolution ability, confident in handling complex situations.
• Solid commercial awareness with an understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

• Passionate about the JD brand, retail trends and delivering a standout flagship experience.
• Experience in visual merchandising or premium product presentation.
• Energetic, confident leader who thrives in high‑pressure, high‑traffic environments.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity or lived experience, can thrive and contribute meaningfully.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications