IT Technician

Smile Education are recruiting for an IT Technician to join a successful secondary school in Redditch. This is a full-time position with the potential to become permanent for the right candidate.

The Role:

As an IT Technician, your responsibilities will include providing technical support to staff and students, maintaining IT equipment and networks, troubleshooting hardware and software issues, and ensuring the smooth day-to-day operation of the school's IT systems.
Responsibilities:

• Provide first-line technical support to staff and students across the school.

• Install, configure and maintain desktop computers, laptops, printers and other IT equipment.

• Troubleshoot and resolve hardware, software and network issues.

• Support the maintenance and development of the school's IT infrastructure.

• Assist with user account administration, password resets and access permissions.

• Ensure all IT equipment is functioning effectively and report any recurring issues.

• Support classroom technology and audiovisual equipment as required.

• Maintain accurate records of IT assets, repairs and support requests.

• Assist with software installations, updates and system maintenance.

• Ensure compliance with school policies relating to IT security and data protection.

Requirements:

• Previous experience working in an IT support or technician role.

• Good knowledge of Windows operating systems, Microsoft 365 and common educational software.

• Understanding of computer hardware, networking and troubleshooting techniques.

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Relevant IT qualifications are desirable but not essential.

• Subject to Enhanced DBS Check / satisfactory references.

Why work with Smile Education?
Smile Education are an agency with a difference. We are education specialists, with a proven record of assisting both experienced support staff and teaching professionals, in addition to those starting their career. We are able to provide training and CPD opportunities and are proud to work with some of the largest academy trusts within your local area. We're passionate about finding the perfect role for you!

We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited List, Barred List, DBS and Qualifications.

We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited List, Barred List, DBS and Qualifications.

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We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications