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Customer Support Engineer

Job in Redmond - King County - WA Washington - USA
Posted by Segway Inc.
Full Time position
Listed on 2019-07-17
Job specializations:
  • Engineering
    Electronics Engineer, Electrical Engineer, Engineering Graduate
  • Customer Service
    Customer Service Rep
Job Description & How to Apply Below
Segway, Inc., a developer and manufacturer of alternative fuel transportation solutions, seeks a Customer Support Engineer in support of Segway’s Consumer products sold in the Americas. The Customer Support Engineer will be the in-market technical expert and support the many stakeholders of these products. This position will report to the Senior Director of Product Management.

Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American market place.
Responsible for technical continent used in the “knowledge database” resource for produce use, trouble shooting, maintenance, and repair.
Coordinate technical responses for new product questions or product issues.
Provide Customer On-Site Investigation
Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.
Provide Technical Product Training and Support

Support the development of training materials and presentations for external and internal users.
Provide on-site training for Company Strategic Key Accounts and others(3rd party repair providers etc,) for existing and new product introductions as required.
Key member of Product Improvement and Quality Teams

Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
Assist in product investigations and assessments as required.
Position Requirements
Bachelor,   1 to 2 Years work experience
Requirements:

BS. in Electrical Engineering or similar discipline.
Ability to travel domestically and internationally
Excellent interpersonal, verbal, and written communication skills
Ability to work independently.
2+ years’ experience in Key Account Technical Support role
Knowledge of Mandarin.


Preferences:

Enthusiastic user of personal transportation products
Six Sigma experience
Job Type: Full-time
Required Language Skills:
  • English - Very good
  • Chinese - Very good
Questions to answer on applying for this job
  • Do you have the legal right to work in the US without sponsorship?
Contact Information
Contact Name: Segway Inc.
Contact Phone: 6032226000
Preferred method of contact: Email with CV via Application Box below.
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