Service Desk Coordinator

Are you highly organized, people-focused, and thrive in a fast‑paced environment? Join our growing IT services team as a Service Coordinator and play a vital role in keeping client support running smoothly and efficiently.

This brand‑new position offers a unique opportunity to help shape our dispatch process from the ground up. As we grow, you’ll help streamline how we prioritize, assign, and communicate client support needs, making a real impact on our service delivery.

About Us
We’re a Saskatchewan‑based Managed Service Provider (MSP) supporting small to mid‑sized businesses with cybersecurity, cloud infrastructure, and day‑to‑day IT support. With a team of 15 and growing, we’re passionate about client relationships and delivering top‑tier service.

What You’ll Do

Review and prioritize incoming tickets

Assign tickets based on urgency, impact, and technician availability

Communicate scheduling and updates to clients

Monitor ticket progress and elevate when needed

Ensure accurate documentation and time entry

Report on ticket trends and technician capacity

What You Bring

Experience in dispatching, coordination, or help desk support

Strong organization and multitasking skills

Clear, confident communication with clients and teams

Familiarity with ticketing tools (Autotask, Connect Wise, etc.)

Bonus: MSP experience or knowledge of IT support workflows

Why You’ll Love It Here

Competitive salary and benefits

Autonomy and input in shaping your role

Supportive, collaborative team

Growth opportunities in IT or operations

Apply Now. If you’re ready to bring order to the chaos and help deliver amazing client experiences we’d love to meet you!

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