Loan Operations Manager

Description

The Loan Operations Manager is responsible for overall loan operations management, processes, and supervision of the loan operations team. This includes boarding, servicing, accounting, and reporting functions for the bank’s loan portfolio, which includes commercial, real estate, consumer, and mortgage transactions. This position will operate as a subject matter expert within Loan Operations and in regard to loan accounting, procedural, and technical issues and capabilities.

Serves as a point of contact for other departments when questions or issues arise that involve loan servicing.

• Manages all aspects of loan operations including posting of payments, payoffs, escrow accounting, escrow analysis, draw request, balancing, disbursement of loan funds, and collateral management. Ensures all loans are processed in accordance with established regulations and bank policies.
• Direct loan input and system boarding, and verification procedures for all loans. Ensures proper separation of duties, develops, and maintains workflows for all stages of loan input.
• Supervises the loan operations team, including staff hiring, training and development, coaching, periodic staff reviews, employee performance management, and problem resolution. Ensures team members are properly trained in their day-to-day functions including updates and procedural changes, workload distribution is equitable, and completed within target time frames.
• Acts as a subject matter expert and serves as a point of contact for other departments when questions or issues arise that involve Loan Servicing.
• Identifies and reviews CRA and HMDA reportable loans in accordance with established policies and procedures to ensure regulatory compliance.
• Ensures CRA and HMDA LARS are accurate at the end of each quarter and ensures errors found during integrity reviews are corrected.
• Responsible for annual escrow accounting and escrow analysis, ensuring regulatory compliance.
• Prepares annual CRA and HMDA LAR reports in accordance with reporting requirements.
• Designs and administers systems and procedures to ensure accurate and timely processing.
• Works with system providers to utilize applications to fullest capacity, streamlining processes and procedures ensuring accuracy and compliance.
• Analyzes, prepares, and trains others for periodic updates to system software to ensure enhancements or corrections are working properly.
• Work with management and project teams to update system parameters to support new product development or modifications of existing products based on business needs.
• Create reports to ensure data integrity and provide information for Internal, Federal, and State exams related to loan servicing activities.
• Responsible for data mapping, product mapping, and management of test scripts to ensure accurate conversion of loan data during system conversions and on-going upgrades.
• Provides resources to bank personnel to ensure compliance with assigned regulations. Efforts include: answering questions, implementing new or revised policies/procedures, assessing risk related to internal regulatory decisions, utilizing the Bank’s Compliance Officer for authoritative assistance, and communicating with regulatory agencies as appropriate.
• Creates a working environment that motivates all team members to excel in effectively serving both internal and external customers.
• Provides leadership, motivation, coaching, and rewards to team members to continuously increase the levels of service quality performance behaviors.
• Manages training efforts to increase team member skills required to meet and exceed superior performance.
• Carries out managerial responsibilities in accordance with the Bank’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding, coaching and disciplining employees, addressing complaints, and resolving problems.
• Completes on-going courses to maintain required compliance knowledge requirements.

• Bachelor’s degree or 11 years of related experience
• 7+ years of experience in loan documentation field
• 5+ years…