Collections Representative

Description

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Complies with all Credit Union rules and regulations, including BSA/AML, and Loan and Fair Lending Policies. Monitors and works the Overdraft Privilege Program (ODP) reports daily. Answers internal and external ODP related questions and resolves issues quickly. Works with members and Collections Agency in setting up Fresh Starts, posts payments, and file maintains accounts.

Processes charge-offs. Brings major issues or concerns to the attention of the Collections Manager. Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Counsels members using knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collections Practices Act. Uses collections techniques to maintain good relationships with delinquent members yet avoid losses. Analyzes the financial situation of delinquent borrowers to determine possible modifications due to hardship.

Collects on returned checks, delinquent property, taxes, and negative shares-- freezing shares as required. Submits delinquency loan activity for supervisor.

Typical Day - working through the overdraft list that comes out daily. Working with customers to follow up on those accounts and when they can expect deposits/payments. Will enter any fees or refund any fees required. Working with branches to get folks off this list ASAP. Working with customers on payment plan or any other solutions. Will provide information on products the bank provides.

Collection

• Previous Banking experience and banking product knowledge
• Ability to have direct conversations with clients on the phone
• Ability to work on computer systems looking up customer accounts
• Need someone from a bank or credit union

Intermediate Level

This is a Contract to Hire position based out of Reston, VA.

This is a fully onsite position in Reston, VA.

The pay range for this position is $21.50 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Apr 11, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.