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Customer Experience Specialist

Job in Rexburg - Madison County - ID Idaho - USA , 83440
Company: Safe Streets USA
Full Time position
Listed on 2021-03-27
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Internship, Customer Service Rep, Remote Customer Service
Job Description & How to Apply Below
General Description:

The Customer Experience Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of SafeStreets. This position requires excellent people skills and a dedication to providing excellent service.

Essential Functions:

Assist sales representatives in creating customer profile and qualifying new customers in CRM.

Handle telephone calls from sales representatives to complete Welcome Call Script with customer.

Handle telephone calls from SSPs to complete Post-Install Script with customer and verify equipment and inventory.

Handle telephone calls from customers to address questions that may include billing, contracts, service and scheduling.

Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street's established procedures and controls.

Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

Responsible for customer information updates in Sales Force. These may include but are not limited to; address and phone number updates and pass code changes.

Addresses complaints concerning customer billing, services rendered, equipment and contracts.

Determines when escalated situations must be communicated to management and assists in this communication.

Responsible for the occasional solicitation of equipment recommendation and upgrades to customers.

All other duties as assigned.

Qualifications:

Excellent communication skills both verbal and written

Demonstrated multi-tasking and problem-solving skills.

Must have a positive "can do" attitude and contribute to a positive work environment.

A minimum of one to two years of Customer Service-related experience.
Position Requirements
Less than 1 Year work experience
 
 
 
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