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Tier II Escalation Specialist — Hybrid
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-06-02
Listing for:
The Goldman Sachs Group
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
The Goldman Sachs Group is seeking a Tier II Customer Support Specialist in Richardson, TX. This role requires handling inbound customer calls as a key escalation point for complex inquiries, delivering exceptional, customer-centric resolutions.
The ideal candidate should have over 2 years of customer-facing experience, stellar problem-solving skills, and the ability to thrive in a high-volume environment. A hybrid work model is in place, requiring three days per week in the office.
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