Grocery Clerk-Richmond

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

The Grocery Clerk plays an essential role in maintaining a well-stocked, clean, and organized grocery department at Lee’s Marketplace. This position is responsible for stocking shelves, assisting customers, rotating products, and ensuring displays are neat and appealing. Grocery clerks help create a positive shopping experience by providing friendly, helpful service while keeping shelves full and store standards high.

• Assist with the daily operations of the Grocery Department including product stocking, rotation, and merchandising to maximize sales and product quality.
• Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
• Ensure department cleanliness and that all food safety, temperature, storage, and sanitation guidelines are followed to meet health and company standards.
• Report inventory needs and maintenance issues to the Grocery Manager.
• Maintain cohesive and supportive communication with vendors and partners.
• Ensure all responsibilities assigned are completed to the best of your ability.
• Assist with front‑end responsibilities as needed during peak times (e.g., cashiering, bagging, gathering carts, etc.).

• Greet customers warmly and offer assistance in locating or learning about grocery products.
• Resolve customer complaints or product concerns professionally and promptly.
• Provide recommendations and product knowledge to enhance the shopping experience.
• Coordinate with guests regarding special orders.
• Ensure shelves are fully stocked and presentable to support a positive guest impression.
• Assist in the maintenance of displays throughout the store according to store standards.
• Ensure product freshness by verifying date coding on items and properly rotating product.
• Record all damaged product and rework or store in designated back‑room cooler areas.
• Stock all grocery products using proper rotation (FIFO) to ensure freshness.
• Handle all products safely and according to food safety guidelines, including cold‑chain management.
• Maintain accurate inventory levels through cycle counts and shrink control.

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Provide an example for other team members to maintain a clean and safe environment.
• Willing to assist the front‑end as a backup cashier during rushes.
• Operate POS system efficiently and accurately.
• Confidently accept various forms of payment, including cash, card, check, WIC, and EBT.
• Follow store policies on coupons, returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions, handle money responsibly, including drawer counts and change accuracy.
• Use POS and register system only when directed by the front‑end manager/supervisor.
• Work scheduled rotational shifts in the self‑checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.
• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provide a safe, clean, and positive environment; consistently build and support a culture based on relationships and continuous improvement.
• Continually strive to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Provide a professional example for other team members to follow.
• Attend team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast‑paced, sales environment with tact and patience.
• Work with team to…