Matterport Capture Services- Technical Support Specialist

Matterport Capture Services
- Technical Support Specialist Responsibilities

• Troubleshoot and repair 3D models, including corrupt files, misaligned scans, and faulty geometry
• Perform stitching and assembly of multiple 3D scans into unified models
• Analyze and assess model quality to identify root causes of issues and determine appropriate fixes
• Utilize command-line tools, terminal environments, and scripting to diagnose and resolve technical problems
• Collaborate with internal teams to resolve escalated model issues impacting customers
• Assess and respond to customer issues related to 3D models, add‑on features, subscriptions, and services

• Bachelor’s Degree required from an accredited, not for profit, in‑person university or college
• 3+ years of experience in 3D modeling, 3D graphics, or technical 3D environments
• Hands‑on experience with tools such as Blender, Maya, or 3ds Max
• Basic to intermediate proficiency with:
  Terminal / command‑line interfaces, Scripting or technical debugging workflows
• Strong ability to analyze, diagnose, and repair 3D models
• Proven problem‑solving skills in complex, evolving technical scenarios
• High attention to detail, particularly with complex geometry and spatial data issues
• Strong written and verbal communication skills
• A track record of commitment to prior employers

• Experience in industries such as gaming, VFX, simulation, architecture, or 3D visualization
• Background in model cleanup, scene assembly, or multi‑model stitching workflows
• Familiarity with proprietary or non‑GUI‑based tools and systems
• Experience working in technical support or post‑production environments
• Exposure to tools like Salesforce or similar ticketing/workflow systems

• Comprehensive healthcare coverage:
  Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Peloton, personal training, group exercise classes
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.