L1 IT Support Specialist Job Richmond area,Virginia USA,IT/Tech

Bastion point Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while learning from experienced engineers, this could be the perfect next step. This is an on-site opportunity located in Richmond, VA.

What You’ll Get:

Salary starting at $45,000+ scalable based on experience
Health insurance, PTO, and retirement plan
Access to an on-site gym, sauna, and gaming room
Friendly, people-focused leadership and strong technical mentorship
A fast-paced environment with real opportunities for career growth and advancement

What You’ll Do:

Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
Resolve high-volume Level 1 technical support issues quickly and effectively
Provide technical support for 100+ small to medium-sized businesses via phone and email
Troubleshoot issues across Microsoft 365, on-premise systems, and cloud environments
Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
Prioritize service tickets, manage client expectations, and deliver exceptional customer service
Accurately document issues, resolutions, and follow-up actions to maintain service quality

What You Bring:

0–2 years of hands-on PC support or IT support experience
Confidence delivering excellent customer service in a fast-paced support environment
Strong communication skills, a positive attitude, and the ability to shift priorities quickly
General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
Strong organizational skills and the ability to follow tasks through to completion accurately
A willingness to continuously learn new technologies and develop technical skills
Valid driver’s license and reliable transportation for occasional onsite client support

Why This Role Stands Out:

Great opportunity to build your career inside a growing MSP
Exposure to multiple client environments and technologies—not just internal IT
Strong mentorship from experienced technical leaders
Unique workplace perks and a team-focused office culture

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